We’ve done our best to provide you a list of answers to the most common questions that our customers ask us. Please review our list of questions and answers about your home cleaning here.
Q: How Much Does House Cleaning Service Cost?
A: Every house is unique, and each cleaning fee is individually based. Things affecting your house cleaning estimate include your home size, number of rooms, how often you need services, etc.
Q: Will All House Cleaning Visits Cost the Same Amount?
A: The first couple house cleaning visits usually costs more than subsequent visits. It took time for the dirt to get built up in your home, so it will take our cleaners time to get your home cleaned to our professional standards. Your estimate for this house cleaning service visit will be expressed as a cost range. We will contact you for authorization for more time in the event your cleaning services team considers it necessary.
Once the deep cleans have been completed, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged as a flat fee. You will receive an estimate for both the deep cleanings and the regular house cleaning visits up front. Once the initial house cleanings have been completed, we will confirm your regular house cleaning price.
Skipping visits, or additional cleaning tasks may increase the price of the next service.
Q: Do I Have To Be Home During a Cleaning?
A: You don’t have to be home while our cleaners are there, but if you wish to be home you absolutely may do so. If you are home, please avoid rooms being serviced so our cleaners can stay on schedule.
Q: What If I Need to Reschedule a House Cleaning?
A: Simply contact our office to let us know of the rescheduling request as soon as possible so we can get you a new spot on our schedule, and make arrangements to fill the spot you previously held. We do charge a late reschedule/cancellation fee of $70 if an appointment needs to be changed less than 24 hours before your visit to help ensure consistent work for our cleaners.
If you need to reschedule a cleaning without proper notice, we may not be able to fill the schedule, which decreases the cleaners’ pay. Without consistent wages, we cannot retain the best cleaners to clean for you. Thus, respecting our procedure for reschedules helps ensure you will get the best house cleaning service possible.
Q: What If I Accidentally Lock the Cleaners Out on Cleaning Day?
A: Just as with a late cancellation or rescheduling fee, if you lock the cleaners out, you will be assessed a lock-out fee that is equal to the late cancel fee.
Most of our clients either provide us home access with a key stashed somewhere like a fake rock or lockbox, or give us the garage access code. Keys and codes are only provided to cleaners on a need to access basis.
Q: What Should I Do About My Security/Alarm System on House Cleaning Day?
A: If you have a security system, please make necessary arrangements to give your cleaners access to your home on your scheduled day. Some clients establish a guest or temporary code for Dee’s Green Cleaning.
Q: What Should I Do With My Pets During the House Cleaning?
A: We love your furry friends and are happy to try to accommodate them while cleaning. This can be stressful for pets though, so if they’re anxious or aggressive, we ask you please keep them in an area that isn’t being serviced, or take them with you. If we feel threatened by your pet, we won’t be able to complete the cleaning and will unfortunately have to charge a late cancellation fee. We will also do our best to keep your pets inside while we enter and exit, but are not responsible if they escape so if this is a risk please have an area we can keep them while doing so or let us know where we can keep them while coming in and out.
Q: Are My Valuables Safe with Dee’s Green Clean?
A: We take the highest precautions when screening cleaners to ensure their integrity and understanding of how to complete various tasks in your space. We do ask if you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want our maids to clean that area. Dee’s Green Cleaning carries all the necessary insurances in the event that any damage occurs.
Q: How Should I Pay for My House Cleaning?
A: We appreciate your business and want to make payment convenient so we gladly accept cash, check, PayPal, Venmo, Cashapp, or credit cards. We also ask you to please pay within 48 hours of your service to avoid a late fee of $10 per day unless otherwise discussed with management.
Checks can be made out to: Dee’s Green Cleaning, LLC
Venmo:@deesgreenclean
Cashapp: $deesgreenclean
Pay through invoices with a credit card
A $30 fee will be assessed for all returned checks.
Q: Will my fee ever change?
A: We implement an annual price increase to keep pace with inflation and to keep our benefits and wages competitive. Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Q: How Do I Know I Can Trust Your Cleaners?
A: We pride ourselves on attracting and retaining the best cleaners available. We prioritize their wellbeing and work to make contracting with us the best experience possible. Additionally, our hourly wages, bonuses, and tipping program offer some of the best pay in the industry. We screen our cleaners carefully and do background checks. We do all this so that you can have the highest confidence to trust our cleaners with the care of your space.
Q: Do I Need to Provide Cleaning Products or Equipment?
A: We provide all cleaning products and equipment, to make sure you get the best eco-friendly clean. If you have special cleaning products or tools you want the cleaners to use, please be sure to discuss this with us in advance, so that we can properly instruct the cleaners. We will not clean with bleach.
Q: What items are you not able to clean?
A: Our team is not permitted to clean any hazardous materials, infestations, or areas in need of restoration services. We require our customers to notify us of any excess body fluid, hazardous material, or infestations on premises prior to the cleaning. For their protection, our staff is required to stay clear of the affected area of your business.
We are also not able to clean anything that can’t be reached with a stepladder, or move items larger than 35 pounds.
Q: How Do I Refer A Friend Or Family Member?
A: Simply share our website, phone number or email address with them and have them reach out. Also, please be sure to have them mention your information so we can provide you with a $25 referral credit discount on your next service.
Q: What If I’m Not Satisfied With The Service?
A: As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
Q: Will I have the same Cleaner every time?
A: Hiring a service means you don’t have to manage your cleaning, we manage it for you! We assign each cleaning to a single cleaner or a cleaner team, and strive to send those cleaners to your home as consistently as possible. This cannot be guaranteed due to schedule changes, employee vacations, days off and other factors. What we can promise is the same excellent cleaning from all our skilled cleaners. If you are ever disappointed, we will return and fix our work within 24 hours.
More information on our terms of service can be found here.
Thanks for trusting us to clean your space. We look forward to being of service to you!
Our Guarantee
If you ever have an issue with a cleaning, please contact us within 24-hours
We Guarantee your Satisfaction!